Why We Publish Our SLA Commitments (And Why Your RCM Partner Should Too)

Here's a question worth sitting with: when your RCM vendor tells you their clean-claim rate is 96%, your first-pass resolution is 92%, and your average AR is 34 days — can you verify any of it? For most practices, the answer is no. The numbers arrive in a slide deck or a monthly summary the vendor produces about their own performance. There's no independent audit, no shared source of truth, no consequence if the numbers are optimistic. The entire relationship runs on trust that can't be checked.

We think that's backwards. So we do something most RCM companies don't: we publish the performance standards we hold ourselves to, we report against them every month, and we give our clients an exit if we miss. This post explains why — and why we think you should demand the same from any partner who manages your revenue.

The industry runs on unverifiable trust

Revenue cycle management is a large industry built, in large part, on benchmarks nobody can audit. Vendors quote impressive KPIs, but the data infrastructure underneath is built to produce reports, not accountability. The practice sees a summary; it doesn't see the underlying claims data in a form it can independently check. And in that gap — between what's reported and what's real — is exactly where lost revenue hides: denials that were never reworked, underpayments that were never caught, coding downgrades that quietly happened.

This isn't necessarily malice. It's structural. When there's no mechanism for verification and no consequence for missing, there's little pressure to close that gap. The result is an industry where "trust us" is the business model.

What we do instead

As a company founded by technologists, we looked at RCM data and saw a problem with the infrastructure, not just the incentives. So we built our approach around three commitments:

• We publish our targets. Clean-claim rate, average AR days, denial rate, first-pass resolution, payment-posting turnaround, and response-time SLAs — the numbers are on our SLA Commitments page, not hidden in a sales conversation.
• We report against them monthly. Every client gets a monthly scorecard showing actual performance against each target, drawn from their own data — which belongs to them, not us.
• We give you an exit if we miss. If we don't meet our benchmarks within 90 days, you can leave with 30 days' notice. A commitment without a consequence isn't a commitment; it's a slogan.

Why targets, not testimonials

We're a new company, founded in 2025. We could have papered our website with borrowed logos and invented testimonials — plenty of companies do. We chose not to, because fabricated proof is exactly the kind of unverifiable trust we think the industry needs less of. Instead of claiming a track record we haven't earned yet, we commit to targets we're willing to be measured against, in writing.

That's also why our first case studies are labeled "coming Q3 2026" rather than fabricated today. When a founding client reaches a verified 90-day baseline, we'll publish real before-and-after numbers. Until then, we'd rather show you a placeholder than a fiction.

Why your RCM partner should do this too

Transparency isn't a favor a vendor does for you — it's the only way you can actually manage the relationship. If you can't see the KPIs, you can't tell whether performance is improving or sliding. If there's no exit clause, there's no leverage to fix it when it slides. And if the data lives only in the vendor's system, you're locked in regardless.

So ask any prospective partner three questions: Will you report these specific KPIs every month? Will you commit to targets in writing? And does my data remain mine? If the answer to any of those is no, ask yourself what they'd prefer you couldn't see.

The bottom line

We publish our performance standards because we think accountability should be built into RCM, not bolted on when a client complains. Put the numbers in writing. Report them every month. Offer an exit if you miss. That's not a marketing angle for us — it's the whole point.