AR Follow-Up & Underpayment Recovery
The problem
Accounts receivable is where revenue goes to die slowly. Claims age past 60, 90, 120 days; the older they get, the less likely they are to be collected. Meanwhile payers underpay against contracted rates on claims that were technically 'paid,' and no one notices because the claim isn't denied — it's just short. AR follow-up is tedious, unglamorous work, which is exactly why it gets neglected.
How NuGenera Health does it
We work the full AR aging systematically, prioritized by dollar value and payer timely-filing deadlines, so high-value and at-risk claims are touched first and nothing slips past a filing limit. Every open claim has a next action and a follow-up date — no claim sits untouched in a bucket.
Beyond unpaid claims, we audit paid claims against your contracted rates to find underpayments, then pursue the difference. Underpayment recovery is money you already earned that the payer simply didn't fully pay, and recovering it often outweighs the fees for the entire service.
Average AR days is the KPI that summarizes all of this in one number. We target under 25 days and report the actual figure monthly, alongside AR aging buckets so you can see the shape of your receivables, not just the average.
Key capabilities
- Systematic AR aging follow-up prioritized by value and deadline
- Timely-filing deadline monitoring to prevent lapse write-offs
- Underpayment identification against contracted rates
- Underpayment appeals and recovery
- Payer follow-up, status checks, and escalation
- AR days and aging-bucket reporting on the scorecard
Technology that supports it
Analytics rank every open claim by recoverable value and days-to-deadline so effort goes where it matters. Contract-rate modeling flags underpayments automatically, and worklists guarantee each claim has an owner and a next follow-up date rather than languishing in aging.
Frequently asked questions
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